PRISM

Delivery Policy

Thank you for choosing Onfold for your stylish and sustainable bag needs. Please review our shipping policy to understand the terms and conditions of your purchase.

Domestic Shipping (India):

Processing Time:
Orders are typically processed within 1-2 business days after confirmation of payment.
Please note that during peak seasons or promotions, processing times may be extended.
Shipping Time:
Standard shipping within India generally takes 7-10 business days.
Shipping Partners:
We collaborate with reputable courier services to ensure reliable and timely deliveries.
Shipping Charges:
Enjoy free standard shipping on all orders within India.
Order Tracking:
Once your order is dispatched, you will receive a confirmation email with a tracking link, allowing you to monitor the progress of your shipment.
Please Note:
While we strive to meet delivery timelines, unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding in such situations.
For any further assistance or inquiries regarding your order and shipment, please contact our customer support at onfoldhelpdesk@gmail.com.
Thank you for choosing Onfold. We hope you love your new bags as much as we love crafting them for you!

Refund Policy

Refund policy

Thank you for shopping with Onfold. We appreciate your trust and want to ensure your satisfaction with our products. Please review our Return and Refund Policy below:

1. Return Eligibility:

We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items not meeting these criteria may not be eligible for a refund.

2. How to Initiate a Return:

To initiate a return, please contact our customer support team at onfoldhelpdesk@gmail.com to obtain a Return Authorization (RA) number. Please include your order number, the reason for the return, and any relevant details.

3. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 days.

4. Exchanges:

If you wish to exchange an item, please contact our customer support team to arrange the exchange. Exchange requests will be processed subject to inventory availability. Please note that exchanges are limited to the same design type; cross-design exchanges are not permitted.
Onfold offers exchanges for damaged items only, not for design preferences.

5. Refund Exceptions:

Certain items are non-refundable, including:

Personalized or customized items
Gift cards
6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging. We will arrange for a replacement or refund.

7. Cancellation of Orders:

Orders may be canceled within 12 hours of placement. Once the order has been processed and shipped, it cannot be canceled.

9. Changes to Return and Refund Policy:

We reserve the right to update or modify our Return and Refund Policy at any time.

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at onfoldhelpdesk@gmail.com.

Thank you for choosing Onfold. We aim to provide a hassle-free shopping experience and appreciate your understanding of our return and refund procedures.